Frequently Asked Questions
Everything you need to know about your Spinnaker timepiece.
What is the standard shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn watches in their original packaging. Please ensure the protective films are intact to be eligible for a full refund or exchange.
Are Spinnaker watches covered by a warranty?
Yes, every Spinnaker timepiece comes with a 2-year international warranty that covers manufacturing defects and movement issues from the date of purchase.
How water resistant are your watches?
Water resistance varies by model, typically ranging from 10ATM (100m) to 30ATM (300m). Please check the specific technical specifications on the product page before exposing your watch to water.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a secure checkout experience.
Do I need to service my automatic watch?
To ensure longevity and accuracy, we recommend having your mechanical movement serviced by a professional every 3 to 5 years.